Returns & Exchanges

❤️ We Want You to Love Your Purchase!

Your happiness matters to us! While we hope everything arrives just the way you expected, we understand that sometimes things go wrong. Because of our dropshipping model — where products are shipped directly from our global suppliers — we've put together a clear return and refund policy to help guide you.

✅ When Can You Request a Refund or Replacement?

You may request a refund or replacement within 14 days of receiving your order if:

  • The item arrives damaged, defective, or significantly different from what was advertised
  • You submit clear photos or videos of the issue within the 14-day timeframe

Please note:
We are unable to accept returns for change of mind or buyer’s remorse, as items are shipped directly from suppliers around the world.

🌍 International Orders & Shipping

We proudly ship worldwide, and we do our best to ensure smooth delivery to your country. However, a few important notes for international customers:

  • Customs duties, taxes, and import fees may apply, depending on your country’s regulations. These are the customer’s responsibility and are not included in the item price or shipping cost.
  • Delivery times may vary due to customs processing, local courier delays, or international logistics.
  • For returns, please note that shipping costs are non-refundable, and customers are responsible for any return shipping unless the item is faulty or sent in error.

If you have any concerns about shipping to your region, feel free to reach out to us before ordering — we’re happy to help!

📦 Important Return Info

  • In some cases, a physical return may not be required — we’ll review your case and advise.
  • Returned items must be unused, in their original packaging, and in resellable condition.
  • If a return is approved, shipping costs are non-refundable, unless the return is due to our error.

🔧 Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If there’s a problem, contact us right away at theheydayshops@gmail.com with a brief description and photos of the issue. We’ll work quickly to sort it out for you.

🚫 Items That Can’t Be Returned

We cannot accept returns for the following:

  • Perishable items (e.g. food, flowers, plants)
  • Custom or personalized items
  • Personal care and hygiene products (e.g. beauty or skincare items)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Unsure if your item qualifies? Just ask — we’re here to help.

🔁 Need an Exchange?

If you’d like a different item, the fastest option is to place a new order. If your original item is eligible for return, we’ll guide you through that process separately.

🇪🇺 EU Customers: 14-Day Cooling-Off Period

If your order was delivered within the European Union, you're entitled to cancel or return your order within 14 days, for any reason — no questions asked.

To qualify, your item must be:

  • Unworn and unused, with tags, in its original packaging
  • Accompanied by a receipt or proof of purchase

This right does not apply to excluded or non-returnable items listed above.

💳 Refunds

Once we’ve received and reviewed your return (if required), we’ll notify you about the status of your refund.

  • If approved, your refund will be processed to your original payment method within 10 business days.
  • Please allow some time for your bank or credit card provider to post the funds.
  • If you haven’t received your refund within 15 business days of approval, contact us at theheydayshops@gmail.com